Deposit, verification and mediated disputes.

• A deposit on every booking — set by the host, held securely
• Both sides verified (phone; ID check for higher-value bookings)
• Payment and deposit run through our payment partner — no cash needed
• Verified damage is settled from the deposit, mediated by our dispute team

• The rental contract is directly between host and renter — Reddaro is the intermediary, not an insurer
• Claims beyond the deposit are settled between the parties (e.g. via their own insurance)
• Handovers outside a confirmed Reddaro booking happen without deposit and without the dispute process

Both sides are verified before a deposit moves — by phone, and with an ID check for higher-value bookings. Deposits are held separately at our payment partner and released once the return is confirmed — Reddaro never holds your money itself.

If something does go wrong, our dispute team steps in: report the issue within 48 hours of the return date, add your condition photos, and we mediate a decision — usually within 5 business days.